Privacy Policy



We understand that making purchases online involves a great deal of trust on your part; we take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personally identifiable information ("PII") you provide us. (PII includes information that can be linked to a specific individual, such as name, address, phone number, or e-mail address.)

As a visitor to cancunreservations.com, you have the right to understand our information privacy practices prior to providing cancunreservations.com with any of your PII.

REQUEST YOUR PII
• cancunreservations.com only collects PII that you voluntarily provide to us and uses your PII only for the purposes of responding to and processing your requests for cancunreservations.com travel products and services. PII includes information that can identify you as a specific individual, such as your name, phone number, or e-mail address. Although you are required to register as a member of cancunreservations.com in order to use selected travel planning tools, and some PII is needed in order to process and fulfill travel requests, many areas of cancunreservations.com can be accessed without providing any PII.
• On all cancunreservations.com pages that collect PII, we specifically describe what information is required in order to provide you with the product or service you have requested.
• cancunreservations.com will only share your PII with our authorized service providers that perform certain services or functions on our behalf or as required by law. cancunreservations.com does not sell or rent your PII to anyone.
• cancunreservations.com provides you with the opportunity to specifically choose the promotional marketing communications you wish to receive from cancunreservations.com. This can be accomplished at any time by updating your preferences in "My account". If you choose not to receive any of the promotional e-mail services that cancunreservations.com provides, then cancunreservations.com will only send you e-mail that relates to a specific travel purchase.

Our partners.
cancunreservations.com has partnered with reputable third parties to offer our members and site visitors a variety of products and services. All travel services throughout cancunreservations.com that are provided by a third-party partner are described as such. Although we only work with reputable third parties, our business partners may have different privacy policies and practices than cancunreservations.com We encourage you to review our business partners' privacy policies to further understand their procedures for collecting, using, and disclosing your information.

COOKIES AND OTHER WEB TECHNOLOGIES.
When you visit cancunreservations.com we collect information about your computer and assign you a "cookie" (a small, unique identifier text file). You do not provide this information—it is collected automatically as a means of supporting your visit to our site. This cookie does not contain any PII. You can always choose to not receive a cookie file by enabling your Web browser to refuse cookies or prompt you before accepting a cookie. Be advised that, by refusing to accept a cookie, you will not be able to access many travel services and planning tools offered by cancunreservations.com.

COMPUTER INFORMATION
cancunreservations.com collects certain technical information from your computer each time you request a page during a visit to cancunreservations.com. This information is collected from your computer's Web browser to enhance your experience on our site and may include your IP address, operating system, Web browser software (i.e., Netscape Navigator or Internet Explorer), screen resolution, and referrer Web site.

INFORMATION FROM OTHER SOURCES
To improve services and enhance personalization, we may periodically obtain information about you from other independent third-party sources and add it to our account information. Additionally, authorized TC&P S.A. de C.V. personnel may update your profile to accurately reflect any new profile information included in communications received from you.

• Respond to your questions or suggestions
We will use your e-mail address or telephone number to respond when you submit a question or suggestion, or request assistance with viewing your itinerary, logging on to cancunreservations.com, or accessing your account.

• Improve the quality of your visit to our site
We collect certain information (e.g., travel information) based on your navigation of our site in order to better understand and serve our customers. This data allows us to streamline your ability to navigate the site and develop featured programs and content that will be of interest to our members and site visitors. No PII is collected unless you explicitly provide it.
This information can also be used to display targeted advertisements. Advertisement information is taken from data you explicitly provide on the cancunreservations.com Web site, such as a flight origin or destination. No PII is used to deliver targeted advertisements.

SERVICE PROVIDERS
To provide and process the services you request, cancunreservations.com shares your PII with our authorized service providers that perform certain services or functions on our behalf. We only share information about travel either reserved or purchased on cancunreservations.com. Our service providers need information about your traveler profile, as well as your credit card information, to process and confirm your travel reservation. These service providers will disclose information about your traveler profile to hotel, airline, cruise, and/or rental car suppliers whose products you have purchased. Like any other travel agent, this information must be shared with our travel suppliers to confirm your reservation and travel preferences. Although cancunreservations.com offers travel products from hotel, airline, cruise, and rental car suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any travel suppliers whose products you purchase on cancunreservations.com. In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation.
cancunreservations.com will occasionally share aggregated information with our service providers. This information does not contain any PII and is used to develop featured programs and content that will be of interest to our members and site visitors.
In the event that you make a new, or update an existing, travel reservation by calling our toll-free number, your information may be accessed by a third-party service provider, as necessary, to respond to your request for customer service.
cancunreservations.com may contract a reputable third party to facilitate the distribution of survey, promotion, or sweepstakes programs. Upon completion of these projects, all information is returned to cancunreservations.com

TRUSTED BUSINESS PARTNERS
In addition, we have partnered with various third-party Web sites to offer cancunreservations.com travel services. These trusted third-party companies have added travel sections to their Web sites in order to offer cancunreservations.com provided travel services.

Purchase travel
Each time you purchase travel through cancunreservations.com, or change or cancel a confirmed travel reservation, you will receive confirmation of your travel itinerary via e-mail. In the event that your travel plans are disrupted because of mechanical, weather, or carrier business conditions, cancunreservations.com may contact you to inform you of these disruptions and help you make alternative travel arrangements.

Elect to receive, Travel Arranger, Trip Guides, or other special promotional marketing communications
As a registered cancunreservations.com member, you will occasionally receive e-mails notifying you of special promotions or other travel news. Special promotional e-mails are intended to inform you of new or unique travel opportunities or special deals that are available on cancunreservations.com. If you have purchased travel services, you may also receive a Trip Guide e-mail that provides information about your destination, such as weather conditions, current events, or items of interest. If you choose to receive our Fare Tracker service, we will use your e-mail address to notify you of current fares to cities you have selected. You can opt out of your subscription to cancunreservations.com 's promotional e-mail services at any time on the My Account page under the heading "E-mail settings."

Protecting your information
We want our members and site visitors to feel confident about using cancunreservations.com to plan and purchase their travel, so we are committed to protecting the information we collect. cancunreservations.com has implemented a security program to keep information that is stored in our systems protected from unauthorized access. Our systems are configured with data encryption, or scrambling, technologies, and industry-standard firewalls. When you send personal information to cancunreservations.com over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.
cancunreservations.com has also obtained a digital certificate from RSA Data Security, Inc., a top maker of hardware and software used to protect and manage computer network access.

Changes to the cancunreservations.com Privacy Statement
This Privacy Statement was produced and posted on cancunreservations.com on June 1, 2002. cancunreservations.com reserves the right to modify or amend this Privacy Statement at any time and for any reason. If there are material changes to this statement or in how cancunreservations.com will use your PII, cancunreservations.com will prominently post such changes prior to implementing the change.
Regardless of later updates, we will abide by the information privacy practices described in this Privacy Statement at the time you provided us with your information.

Contacting cancunreservations.com
We want to make sure you have control over your online travel experience as an cancunreservations.com customer, from planning and purchasing your travel to protecting your personal information.
cancunreservations.com customer service travel agents are ready to help with your cancunreservations.com travel concerns 24 hours a day, seven days a week. When you need help, contact us. All e-mail receives a response within 24 hours. Agents will address any questions or concerns you may have about your cancunreservations.com travel planning or purchases. We will do our best to respond to your request for assistance or other questions about cancunreservations.com within 24 hours. In addition, you may directly contact the travel supplier at the phone number or address provided on your travel itinerary.